FAQ
Frequently asked questions
In short: Answers about price, volume, timing, documents, customs and insurance for international moves of personal belongings to and from Russia.
Price guide
| Service | Guide price | Included | Final price |
|---|---|---|---|
| Household goods move | from €600 per m³ | packing, export and import customs, transport, delivery | calculated individually |
Before the move
How much does a move cost?
It depends on the volume, the direction and the transport. The price guide is from €600 per m³; the final price is calculated individually from your inventory. We give an exact figure during business hours after a short call.
How is the volume calculated?
Film the items or fill in a list — we work out the volume in m³ and send the quote by email. You can also use the volume calculator on the site.
How long does the shipment take?
Europe from 3 weeks, the UAE 7–14 days, the USA and Canada 4–6 weeks. Within Russia and the CIS from 3 weeks. The exact time depends on the route and the transport.
What documents are needed?
A passport, an inventory list — we draw it up with you — and documents for valuable items. We prepare all the customs paperwork ourselves.
Is the cargo insured?
Yes. Premium cover is for the full declared value: 3% of the sum, min. €90, door to door. If something is damaged we compensate the loss.
Do you pack the belongings?
Yes. We provide professional packing for international transport, labelling and the inventory list.
Can I track the shipment?
Yes. You get a tracking number and see the status at every stage.
Can the move be assessed by video?
Yes. Show the flat on a WhatsApp video call — we work out the volume and give a price range, with no assessor visit.
Customs
For import of used personal belongings the client needs a visa or a residence permit of the destination country plus proof of address there. We do the official customs clearance remotely.
When moving for permanent residence many countries grant a relief on the duty-free import of used personal belongings. We help prepare the documents for that relief. There is also a list of prohibited and restricted items — we send the checklist before packing.
Get a quote — shipping to Russia
Leave your phone — our manager will call back, clarify the details and give you a price. No obligations.
Send a list, photos or a short video of your items on WhatsApp; for a small move that's enough. We'll email you the offer. For a larger volume we can offer a short video survey.